try to turn the volume on the tv itself up a bit and see if that helps (not too loud though, cause it will overdrive the input of your receiver and cause distortion) If they turned the TV volume down instead of the receiver volume, you arent getting a hot enough signal to the receiver and you cant get it loud enough. Sounds like you are on variable and maybe someone accidently used the wrong remote (or wrong mode on your remote) the turn the volume down. and variable is effected by the volume setting your TV.
Is the line out from the television "fixed" or "variable"? In case your not familiar with these terms, fixed outputs are indepenent of the volume setting on your tv.
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